Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
In some instances, items are subject to a restocking fee of 25%.
All items that include precious metals (gold, silver, rhodium, platinum, solders, etc) are non-returnable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Products with obvious use and abuse.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pepetools.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pepetools.com and send your item to: Pepetools, Inc., 7601 SW 34th, Oklahoma City OK 73179, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Pepetools, Inc., 7601 SW 34th, Oklahoma City OK 73179, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Want to spread out the cost of your order with PepeTools? Select ‘Affirm’, ‘Klarna‘, or ‘ShopPay‘ as your payment method at checkout to pay in interest-free installments, with no hidden fees.
With Klarna, pay in 4 interest-free installments. The first payment is taken when the order is processed and the remaining 3 are automatically taken every two weeks. For CA residents, loans made or arranged are pursuant to a California Finance Lenders Law license.
With Affirm, make easy monthly payments over 3 months. Rates are between 10–30% APR. A down payment may be required. Subject to eligibility check and approval. Checking your eligibility won’t affect your credit. Payment options depend on your purchase amount. Estimated payment amount excludes taxes and shipping fees. Actual terms may vary. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Visit affirm.com/help for more info.
With ShopPay, make 4 interest-free payments. Choose Shop Pay at checkout and pay in full or in 4 interest-free installments for orders between $50 and $1000. Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licences.
- No interest, no fees, and no impact to your credit score.
- Automatic payments every two weeks keep things flexible.
- Subject to eligibility check and approval. Estimated payment amount excludes taxes and shipping fees. Notice to California Resident
How it works
- Buy now and pay in 4 interest-free installments over 6 weeks.
- No fees when you pay on time.
- Get reminders and set limits.
